Last updated: October 2026
Arts By Ash respects your privacy. This policy explains what information we collect through artsbyash.com, how we use it, and how it may be shared.
Information We Collect
When you use our website, we may collect information you provide directly to us, including:
- Your name, email address, phone number and billing information
- Information submitted through contact, quote and workshop forms
- Workshop booking details, including dates, group size and project information
- Photos or files you upload for custom projects or workshop preparation
- Order and payment-related information connected with purchases or workshop deposits
We may also collect basic technical information such as IP address, browser information, cookies and website activity for security, site operation and troubleshooting.
How We Use Your Information
We use your information to:
- Respond to questions and quote requests
- Process orders and workshop deposits
- Manage workshop and class bookings
- Prepare custom projects
- Contact you about your order, booking or project
- Send confirmations and other service-related emails
- Maintain and improve the website
- Prevent spam, fraud and misuse of the site
We do not sell your personal information.
Orders and Payments
Orders and workshop deposits may be processed through WooCommerce.
When paying by e-transfer, payment is completed outside the website through your financial institution. Arts By Ash does not receive or store your online banking password or banking login information.
We may retain order records as needed for bookkeeping, customer service and legal or tax requirements.
Forms and File Uploads
When you submit a contact form, custom quote, private-class request or workshop project-details form, we collect the information you enter.
If you upload photos or other files, they may be stored on our website server and sent to Arts By Ash by email so we can prepare or respond to your request.
Please avoid submitting sensitive personal information that is not necessary for your project.
Workshop Bookings
Workshop bookings may be managed through Amelia. Information such as your name, email address, event selection, number of participants and booking status may be stored so we can manage attendance and communicate with you about your class.
Website emails are sent using our website email system and third-party hosting/mail services. These services may process information needed to deliver the message, such as your email address and the contents of the notification.
Cookies
Our website may use cookies needed for functions such as:
- Shopping carts and checkout
- Website administration and login
- Booking and form functionality
- Remembering certain site preferences
Your browser allows you to block or delete cookies, although some website features may not work properly if required cookies are disabled.
Third-Party Services
We may use service providers to operate parts of the website, including website hosting, email delivery, e-commerce, booking and form services.
These providers may process information only as necessary to provide their services.
How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purpose it was collected, including customer service, order records, workshop administration, bookkeeping, security and legal requirements.
Uploaded project files may also be retained when useful for completing or referencing a customer project.
Your Privacy Rights
You may contact us to ask what personal information we have about you, request corrections, or ask us to delete information where we are not required to retain it for legal, financial, security or administrative reasons.
Security
We take reasonable measures to protect information submitted through our website. However, no internet transmission or storage system can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy when our website, services or business practices change. The current version will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
Arts By Ash
Email: ashley@artsbyash.com